Feedback from previous guests about their experience.
56%
enjoyed the hotel and would happily stay again
5.6/10
Guest rating
Rooms
7.0
Location
8.2
Service
8.2
Dining
7.8
Guest reviews
5.6/10
based on 5 reviews
4/5
based on 1640 reviews
8.2
8.2/10 based on 3601 reviews
#135 of 393 hotels in Vienna based on Tripadvisor
Fred
United Kingdom,
March
2025
5.0/10
My stay at the Mercure Grand Hotel Biedermeier Wien was overall pleasant, yet left some room for improvement. The location was fantastic, making it easy to access the city center and Wien Mitte station. However, the absence of an iron in the room was a bit inconvenient for a business trip, and the decor felt a little dated. The breakfast was enjoyable, though not really good compared to other hotels I've stayed at.
Rooms
7.0
The rooms were spacious and clean, with comfortable beds ensuring a good night's sleep. yet the decor could use a refresh.
Service
8.0
Staff were friendly and professional, enhancing my experience. though there was a slight lack of urgency in addressing certain issues during my stay.
Location
9.0
The hotel's proximity to Wien Mitte station made transportation a breeze, and I could easily walk to the main attractions in the city center.
Dining
7.0
The breakfast buffet offered a good variety, including fresh options. however, it could start a bit earlier for those with busy schedules.
Facilities
6.0
There were adequate facilities available, and the parking option was definitely convenient, though I would have preferred an iron in the room.
Emerson
United Kingdom,
February
2025
6.8/10
I had a pleasant stay at the Mercure Grand Hotel Biedermeier Wien. The charming historical decor added to the experience, and I appreciated the hotel's cleanliness and the friendliness of the staff. However, the location, while close to the Wien Mitte station, felt a bit far from major attractions, requiring a good amount of walking. Overall, I found the stay to be enjoyable, but with a couple of drawbacks that shouldn't be overlooked.
Rooms
8.0
My room was clean and comfortable, though the standard size was a little small. The antique furnishings added character, but the low ceiling in some areas was a bit of a nuisance.
Service
9.0
The staff were friendly and attentive, enhancing my overall experience. I particularly enjoyed the thoughtful birthday card and chocolate given to me during my stay.
Location
7.0
The hotel's location in a quiet alley was nice, and it was conveniently close to the Landstrasse/Wien Mitte station. However, I felt that it was quite a walk to the main city attractions.
Dining
9.0
Breakfast was a highlight with a fantastic buffet including freshly made omelettes. The variety and quality kept me satisfied each morning.
Facilities
7.0
The hotel offered good amenities, including a decent gym, but some facilities, like the room's shower, could use an update to improve functionality.
Christina
United Kingdom,
January
2025
5.4/10
I had a pleasant stay at Mercure Grand Hotel Biedermeier Wien. The location is fantastic, being close to Wien Mitte station and various dining options. However, I found the breakfast area a bit cramped and chaotic, especially after 10 AM when items ran out. The room was clean and the beds were incredibly comfortable, but I think some areas, like the hallways and bathrooms, could use a refresh.
Rooms
7.0
My room was small yet clean and comfortable, featuring a large shower and twin beds. Although the décor is charming, I felt the bathrooms needed some refurbishing.
Service
8.0
The staff were consistently friendly and attentive. they really added to my experience with their helpfulness upon arrival.
Location
8.0
The hotel's location is great, just a short walk from public transportation and nestled in a lovely neighborhood with plenty of restaurants around. However, the walk to the city center can be a bit lengthy if you're planning to sightsee.
Dining
7.0
I enjoyed the breakfast buffet, which had a fantastic variety. just be sure to arrive early, as it gets quite busy and food runs out by late morning.
Facilities
6.0
The hotel features a sauna that I appreciated, but a jacuzzi would have elevated the wellness experience. The entryway down the historic alley with colorful umbrellas was enchanting.
Jack
United Kingdom,
January
2025
5.2/10
I enjoyed my stay at Mercure Grand Hotel Biedermeier Wien, particularly appreciating the spaciousness and cleanliness of my room. The location was convenient, just a short walk from Wien Mitte station, making it easy to explore Vienna. However, I did notice that the walls were quite thin, leading to some noise disturbances during the night. Overall, it was a pleasant experience with a charming atmosphere. 😊
Rooms
7.0
My room was spacious, clean, and equipped with useful amenities like a mini fridge and an electronic safe, which I appreciated. However, the furniture felt outdated and could use a refresh.
Service
8.0
The staff were polite and efficient, enhancing my stay. The check-in process was smooth, and they were helpful in planning my day outings.
Location
8.0
The hotel is perfectly situated near Wien Mitte station, making it central for both airport access and city exploration. However, walking to the old town took around 20 minutes.
Dining
9.0
I had breakfast each morning, which offered a great variety and quality. I particularly enjoyed the fresh omelettes and organic juices available.
Facilities
7.0
The hotel provided good facilities, including on-site dining options, but I felt that some areas like the bathrooms could use upgrades to match modern standards.
Amelia
United Kingdom,
November
2024
6.0/10
I enjoyed my stay at the Mercure Grand Hotel Biedermeier Wien. The location was superb. just a short walk to the city center and near the metro station, making transportation a breeze. The breakfast was delicious and offered a great variety, though my room felt a bit cramped and could use some updating.
Rooms
6.0
The room was clean and functional, but rather cramped and showing signs of wear. The bed creaked a bit, and I wished for better air conditioning as it felt warm at times.
Service
8.0
The reception staff were friendly and helpful. they made the check-in process smooth and answered my queries about the area effectively.
Location
9.0
The location was fantastic! It was close to Wien Mitte station, making my arrival from the airport simple. I loved strolling through the quiet alley connected to the hotel.
Dining
7.0
Breakfast was a highlight. the buffet had an ample selection and the made-to-order omelettes were a treat. However, I found the restaurant's dinner menu a bit pricey for the quality.
Facilities
7.0
The hotel offered decent amenities, like a convenient underground parking option. Although the car park lacks a lift, the access was still manageable.
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